Shipping & Returns
Shipping Policy
Your order will be processed in a maximum of 48 hours (excluding national holidays periods in Ireland that could take longer, not more than 1 week), Your order will be dispatched after that.
We send all of our packages with a certification and a tracking number, so you'll always know where your package is. As soon as we ship it, we'll email you the tracking number, so you'll always know where it is.
Since the order has been confirmed, no changes to the name, address, or shipping information can be made. You are responsible for the correct receipt of the shipment from the time it is delivered until you receive it, therefore please contact us if the items take longer than expected.
Shipping times and costs for these items are clearly displayed on the Cart and Checkout pages.
Customs
Shipments outside of the USA and EU may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. You are responsible for these fees. Any fees are paid to the appropriate customs agency by you.
Customs agencies often calculate duties/fees based on the declared retail price.
Return & Exchange Policy
You have up to 20 days from the date of purchase (or 30 days if you live outside the EU) to check out and try on the products, as well as make changes or returns. Unfortunately, we are unable to provide a free service for adjustments or returns at this time; however, you may do so on your own and we will reimburse you for the products. Please email us at jgactivewear@gmail.com so that we are aware of the cause for your return and can arrange to pick up your package.
Please follow the next important steps when returning your items:
Make sure you return the products in a secure manner, such as a safe envelop or something similar.
Make sure the items you want to return are in the same condition as when you received them, and that they are brand new, unwashed and unopened.
Make sure you include a certification and a tracking number with it. If you live outside of Europe, make sure it is customs-free.
Once you email us with your return reasons you will receive an email back with all the pertinent details for you to send us the item.